Ensure customer satisfaction through processing orders, preparing general correspondence and coordinating customer service needs with other functions as required. Serve as customer contact, represent by telephone, chat and/or mail regarding such matters as placing an order, pricing, stock availability and shipping.
- Provide courteous and professional customer service
- Handle incoming telephone calls, chats, letters and facsimiles requesting orders, providing price information, sharing product features and benefits, checking stock status information, assisting with change to orders, making account adjustments/updates and placing order cancellations, etc.
- Share promotions and suggest additional items as appropriate
- Process payments, credits and/or debits
- Process and send requested reports, invoices and packs slips upon request
- Assist Customer Service Supervisor with special projects as requested
- Evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience around products, packaging, shipping, service or billing methods Make outbound calls for follow-up and upselling
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
- Must have the ability to sit at an office desk for long periods of time within close proximity to telephone and PC
- Strong sensory skills, such as good eyesight, good hearing and dexterity
- Ability to operate office equipment, including computers , copiers, fax machines and phones
About Spherion Staffing Services
Since 1946, Spherion has placed millions of talented individuals in rewarding administrative, clerical, light industrial, customer service, non-clinical healthcare and professional jobs. Filling a broad mix of flexible, temp-to-hire and direct hire positions, Spherion is a trusted recruiting and staffing partner to more than 3,000 companies nationwide.
Location/Region: Roanoke, IN (US)