Staybridge Suites Fort Wayne - 5925 Ellison Road - 5925 Ellison Road, Fort Wayne, IN 46804
Hawthorn Suites Fort Wayne - 4919 Lima Road - 4919 Lima Rd, Fort Wayne, IN 46808
Wyndham Garden Fort Wayne - 5750 Challenger Parkway, Fort Wayne, IN 46818
Comfort Suites Fort Wayne Southwest - 5775 Coventry Lane, Fort Wayne, IN 46804
Please apply on site or online for either one of these locations! Great pay great company!
To manage and coordinate all facets of the Housekeeping and Laundry Department within the hotel. To ensure high levels of guest service and satisfaction with cleanliness and comfort of guest facilities. Includes rooms, laundry, public areas, meeting space, department storage areas and work areas.
Selects employees for various positions within the Housekeeping Department to ensure adequate personnel for staffing requirements.
Supervises the hiring, termination, training and development and performance evaluations for all Housekeeping staff.
Establishes and maintains cost control system for staffing linen inventories and cleaning supplies. Approves schedules and payroll by daily review to ensure costs are within budgets.
Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced. Maintains room quality to our standards.
Compiles and reports accurate room status of guest rooms to the front office.
Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
Approves daily purchases, levels of inventory, and supplies for guests, using written inventory control checklists and purchase orders. Keeps written records of usage and uses forecast information as a tool to assure supplies are available at all times.
Inspects guest rooms by visually viewing room and documenting discrepancies on a daily / weekly basis to ensure standards are met.
Enforces all hotel policies and procedures.
Orders and receives supplies so as to control purchases, inventory and costs.
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with the hotel’s rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Responds immediately by acting upon negative guest comments/ circumstances to take corrective action to ensure customer satisfaction at all times.
Assists, on an as needed basis, other departments by scheduling work projects and accomplishes cleaning of property.
Oversees and monitors on a daily basis distribution of linen and supplies throughout the hotel.
Remains informed about hotel activities and changes to ensure the organization and/or reorganization of projects.
Prepares and assists on an as needed basis the training of personnel in OSHA safety standards (MSDS) chemicals and handling. Uses visual and written training to ensure compliance at all times.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential function of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Ability to read and interpret business records and statistical reports.
Ability to use mathematical skills to interpret financial information and prepare budgets. Ability to analyze and interpret established policies.
Must be able to understand the government regulations covering business operations.
Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
Deal with the general public, customers, employees, union and government officials with tact and courtesy.
Change activities frequently and cope with interruptions. Accept full responsibility for managing an activity.
Must have language skills sufficient to read newspapers, periodicals and journals. Must be able to participate in discussions and debates.
WORKING ENVIRONMENT / PHYSICAL ACTIVITIES:
Inside with protection from weather but not necessarily changes in temperatures. Certain areas of workspace may have hot, humid or wet environment. Temperatures may be excessive, extreme heat from dryers etc.
Busy fast paced work area. Walking and sitting for long periods of time. Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing 10 pounds. Requires Standing to a significant degree.
Physical activities include walking, talking, seeing, hearing, standing, sitting, bending, stooping, reaching, lifting, carrying, grasping, pushing, pulling.
College education or skills equivalent to same as relates to the hospitality industry. Degree in Hospitality or Room Division Management preferred.
Prior experience in hotel housekeeping positions with 2 or more years experience as Assistant Housekeeper in property of similar size and business volume.
LICENSES OR CERTIFICATES:
No special licenses required. GROOMING:
All employees must maintain a neat, clean and well-groomed appearance OTHER:
Additional language ability preferred.
I have read and reviewed this job description with my immediate supervisor and fully understand the terms set forth:
This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the skills and responsibilities required to perform this job successfully.