Develop a highly effective team of employees and develop each employee to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. In addition, guide and manage Branch office in providing quality service to Members in account transactions, loan applications and new accounts. Receive members in person and by telephone and provide general information on a wide variety of credit union services. Ensure that branch office is staffed at all times during the regular business hours with fully capable employees. Have a thorough understanding of and believe in the philosophy of the credit union. Must be highly experienced in communication and supervisory skills and have a working knowledge of all technical positions in the branch office. Solve problems within established policies and guidelines.
Additional responsibilities may include:
-Maintain a highly motivated, well-trained staff maintaining effective employee relations.
-Promote and participate in a sales and service culture consistent with the Fort Financial Credit
Union goals of exceeding member’s expectations.
-Maintains current knowledge of all Credit Union products.
-Identify cross sell opportunities and educates members on Credit Union products and services. --Follow up on referrals, identifying new relationship opportunities.
-Maintain and strengthen relationship with existing member base.
-Provide specific information regarding member accounts (ex. Dividend calculation, interest
-Understand compliance with applicable statutes and regulations, including but not limited to the
Bank Secrecy Act and participates in related training.
-Display a current knowledge of Credit Union Philosophy, History, Organizational Standards,
Policies and Procedures. Ensure that the branch is in compliance with laws and regulations set
forth by the National Credit Union Administration and other regulatory agencies.
-Actively pursue new and existing SEG groups through sign-ups and community involvement.
-Perform such duties as may be commensurate with the position of Branch Manager, and as
assigned by Supervisor.