Major duties and responsibilities:
- Supervise the customer service operation for The
Journal Gazette along with the digital e-edition:
- Hire and
train new representatives to meet service and sales requirements
high standards of recruitment and retention
contests for representatives to increase and grow subscriber retention
- Develop a
cohesive team of customer service representatives
excellent customer service to subscribers
weekly work schedules
incoming phone calls from customers
- Respond to feedback emails, and all emails
and calls from outside of the circulation department
Desired skills of the successful applicant:
- Leadership and mentoring skills
- Computer and database skills
- Analytical and creative skills
to be flexible with personal work schedule
- Verbal and written communication
- Telephone etiquette and customer service skills
Email a resume to firstname.lastname@example.org, with Customer Service Teamleader in the subject line, or complete an application online at http://apply.fortwayne.com. You can also fax a resume to (260) 461-8517.
You can mail your resume to:
Fort Wayne Newspapers
600 West Main Street
Fort Wayne, IN 46802
About this company
Since 1996, FortWayne.com has been the leading local website for the Fort Wayne community. With custom-created content and articles from our award-winning Fort Wayne Magazine, FortWayne.com is your one-stop shop for everything about Fort Wayne and beyond. We are your gateway to knowledge about the city, its people, its business and what is happening right now. We have a long-standing reputation with the community. This latest redesign brings our readers longer form articles to enjoy along with the best and most useful features that have always made FortWayne.com the leader among the city’s information sources.
Our mission is to help you get the most of the city you live in with links to the latest local and national news, entertainment and features, and the resources you need to become a essential part of your community.
Our partner print publications, The News-Sentinel and The Journal Gazette, are, as always, part of the FortWayne.com family. Our Events page is the go-to source for information about the region’s don’t-miss events, including the events Fort Wayne Newspapers is proud to produce for the community’s benefit and enjoyment.
Together, FortWayne.com and Fort Wayne Newspapers are creating a welcoming online place to find useful information and support for everything Fort Wayne.