Job Description Under the leadership of assigned Patient Access management, receives, collects and records information from patients in order to complete registration for hospital services. Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process. Verifies insurance benefits, obtains pre-authorization/pre-certification when necessary, assesses need/eligibility for financial assistance, collects applicable co-pays and/or deductibles. Provides support in assisting patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination. Includes bank loans, payment-in-full settlements, Medicaid eligibility assistance and charity application processing. Promotes patient satisfaction, serving as a liaison on behalf of hospital and patient. An equal opportunity employer. Job Requirements Experience: Course work or training in basic computer keyboard use. One year of work experience which included performing financial transactions or a minimum of three years of customer service required. Prior patient admitting, managed care, patient billing, or contracting experience a plus but not required. Education: Minimum of a high school graduate or equivalent (GED); additional course work a plus.
Location/Region: Fort Wayne, IN (US)