The Commercial segment is a leading manufacturer of refuse collection vehicles, front and rear discharge concrete mixers, portable and stationary concrete batch plants, field service vehicles, and truck mounted cranes. All backed by 24/7 support, our segment’s brands consist of McNeilus, CON-E-CO, London Machinery, and IMT. Oshkosh Commercial leads it’s industries in both innovation & quality.
Oshkosh Commercial is a segment of Oshkosh Corporation, which is a Fortune 500, multi-billion dollar company. At Oshkosh Corporation we are dedicated to designing and building the world’s toughest specialty trucks, truck bodies, and access equipment by working shoulder-to-shoulder with the people who use them.
The Senior Engineer-Service will act as the primary technical resource supporting the Company’s aftermarket service and support for Front Discharge Mixers (FDM). Responsibilities include working closely with our field sales and service teams to deliver solutions that deliver value and quality that meet our customers’ requirements and expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES Provide guidance and engineering support to the branch service team including design, installation, operation and maintenance of equipment for branch and field repairs. In conjunction with the branch Sales and Service teams, review prospective service orders to determine necessary and desired solutions to restore or improve performance and value for customers’ trucks. Actively drive/lead and provide hands-on design solutions to resolve issues, including reverse engineer solutions that meet cost, quality and efficiency goals. Diagnose problems and provide failure analysis on a follow-up service report. Develop and maintain strong working relationships between company and customers that will enhance company position in the market place. Serve as the liaison to the Corporate Engineering team to keep up-to-date on current and upcoming systems, components and product lines. Collaborate with customer support team to develop initiatives for Customer satisfaction post-sales activity. Evaluate products and solutions provided by suppliers to assess suitability and performance that ensures quality and value for service repairs and updates. Demonstrate an awareness of customer needs, preferences, time and financial constraints. Other duties as assigned.
• Bachelor’s degree in Mechanical or Electrical engineering or equivalent experience
• Minimum of 3 years related experience
• This job requires a significant amount of standing, walking, climbing, bending, kneeling, squatting, crawling, reaching horizontally, and reaching vertically
• Experience in Front Discharge Concrete Mixers & Refuse Trucks
• Must have excellent people (relationship-building) skills
• Must be organized, professional and have high integrity
• Ability to communicate effectively and deal diplomatically with customers, dealers and employees
Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application. Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation’s legal duty to furnish information. Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.