Job Description Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager.
Job Requirements May require an associate’s degree in a related area and 0-2 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Location/Region: Fort Wayne, IN (US)